As CEO, you know that you cannot build a world-class company unless you maintain a world-class team. But how do you know if an executive is world-class? Beyond that, if she was world-class when you hired her, will she stay world-class? If she doesn’t, will she become world-class again? These are complex questions and are…
More »Ask 10 founders about company culture and what it means and you’ll get 10 different answers. It’s about office design, it’s about screening out the wrong kinds of employees, it’s about values, it’s about fun, it’s about alignment, it’s about finding like-minded employees, it’s about being cult-like. So what is culture? Does culture matter? If…
More »Your startup is going well and as your business expands, you hear the dreaded words from someone on your board: “You need to hire some senior people. Some real ‘been there, done that’ executives to help you get the company to the next level.” Really? Is now the time? If so, where do I begin?…
More »The other day, a friend of mine asked me whether CEOs were born or made. I said, “That’s kind of like asking if Jolly Ranchers are grown or made. CEO is a very unnatural job.” After saying it and seeing the surprised look on his face, I realized that perhaps it wasn’t as obvious as…
More »After I wrote A Good Place to Work, people flooded me with feedback about one-on-ones. About half the responders chastised me, saying that one-on-ones were useless and that I shouldn’t put so much emphasis on them. The other half wanted to know how to run more effective one-on-ones. It seems to me that both groups…
More »At Opsware I used to teach a management expectations course because I deeply believed in training. In it, I made it clear that I expected every manager to meet with her people on a regular basis. I even gave instructions on how to conduct a 1:1 meeting so there could be no excuses. Then one…
More »Every entrepreneur starts her company with a clear vision for success. You will create an amazing environment and hire the smartest people to join you. Together you will build a beautiful product that delights customers and makes the world just a little bit better. It’s going to be absolutely awesome. Then, after working night and…
More »Conventional wisdom among smart technology entrepreneurs says not to hire people with Masters in Business Administration (MBAs) into startups. Aaron Patzer, founder of Mint, expressed the sentiment well when he said: “When valuing a startup, add $500k for every engineer, and subtract $250k for every MBA.” My friend Peter Thiel once warned a young entrepreneur:…
More »My partner Scott Weiss just wrote a blog post about promoting from within. You can read it here.
More »When I started Loudcloud, I hired the best people that I knew—people whom I respected, trusted and liked. Like me, many of them did not have deep experience in the jobs that I gave them, but they worked night and day to make it work and they made great contributions to the company. Yet for…
More »When a company starts to lose its major battles, the truth often becomes the first casualty. CEOs and employees work tirelessly to develop creative narratives that help them avoid dealing with the obvious facts. Despite their intense creativity, many companies often end up with the exact same false explanations. Some familiar lies “She left, but…
More »Many years ago, I encountered a particularly tricky management situation. Two excellent organizations in the company, Customer Support and Sales Engineering, went to war with each other. The Sales Engineers escalated a series of blistering complaints arguing that the Customer Support team did not respond with urgency, refused to fix issues in the product, and…
More »Thanks to Ward Cunningham, the metaphor technical debt is now a well-understood concept. While you may be able to borrow time by writing quick and dirty code, you will eventually have to pay it back—with interest. Often this trade-off makes sense, but you will run into serious trouble if you fail to keep the trade-off…
More »Everyone in the technology industry seems to agree that people are paramount, yet nobody seems to be on the same page with what the people organization—Human Resources—should look like. The problem is that when it comes to HR, most CEOs don’t really know what they want. In theory, they want a well-managed company with a…
More »When you recruit an executive, you paint a beautiful picture of her future in your company. You describe in great depth and color how awesome it will be for her to accept your offer and how much better it will be for her than joining that other company. Then one day you realize you must…
More »I tell my kids, what is the difference between a hero and a coward? What is the difference between being yellow and being brave? No difference. Only what you do. They both feel the same. They both fear dying and getting hurt. The man who is yellow refuses to face up to what he’s got…
More »When I ran Opsware, we had the non-linear quarter problem also known affectionately as the hockey stick. The hockey stick refers to the shape of the revenue graph over the course of a quarter. Our hockey stick was so bad that one quarter, we booked 90% of our new bookings on the last day of…
More »Great chefs find things in the style, presentation and technique used in a meal that the ordinary diner never sees. Great musicians hear things that casual listeners completely miss. CEOs evaluate other CEOs much differently than the popular press or the general population. In mainstream thinking, the absolute success of the company determines the CEO’s…
More »TOM HAGEN Mike, why am I out? MICHAEL CORLEONE You’re not a wartime consigliere. Things may get tough with the move we’re trying. —Scene from The Godfather Recently, Eric Schmidt stepped down as CEO of Google and founder Larry Page took over. Much of the news coverage focused on Page’s ability to be the “face…
More »By far the most difficult skill for me to learn as CEO was the ability to manage my own psychology. Organizational design, process design, metrics, hiring and firing were all relatively straightforward skills to master compared to keeping my mind in check. Over the years, I’ve spoken to hundreds of CEOs all with the same…
More »Often when I meet with startups, the employees have no job titles. This makes sense, because everybody is just working to build the company. Roles needn’t be clearly defined and, in fact, can’t be, because everyone does a little bit of everything. In an environment like this there are no politics and nobody is jockeying…
More »Every good technology company needs great people. The best companies invest time, money, and sweat equity into becoming world-class recruiting machines. But how far should you take your quest to build the world’s greatest team? Is it fair game to hire employees from your friend’s company? Will you still be friends? First, what do I…
More »In hi-tech, intelligence is always a critical element in any employee, because what we do is difficult and complex and the competitors are filled with extremely smart people. However, intelligence is not the only important quality. Being effective in a company also means working hard, being reliable, and being an excellent member of the team.…
More »In Jim Collins’ best selling management book Good to Great, he demonstrates through massive research and comprehensive analysis that when it comes to CEO succession, internal candidates dramatically outperform external candidates. The core reason is knowledge. As I discussed in Why We Prefer Founding CEOs, knowledge of technology, prior decisions, culture, personnel, et al tend…
More »The biggest difference between being a great functional manager and being a great general manager—and particularly a great CEO—is that as a general manager, you must hire and manage people who are far more competent at their jobs than you would be at their jobs. In fact, often you will have to hire and manage…
More »
